Cancellation & Reschedule Policy

At Grazie Raleigh, every order is custom-curated — from hand-selected ingredients to event-day preparation. Because our products are made to order and perishable, we kindly ask for advance notice for any changes or cancellations.

• Cancellations made more than 72 hours before the event are eligible for a partial refund, less a 20% service fee to cover processing and planning time.
• Cancellations made within 48 hours are subject to a 50% charge, as ingredients and materials are typically already purchased.
• Cancellations within 24 hours of the scheduled pickup or delivery are non-refundable, as all products and staffing are fully committed at that point.
• Reschedules requested within 48 hours may be accommodated at Grazie Raleigh’s discretion, with up to a 50% credit applied toward a future date if costs allow. 

We appreciate your understanding that these policies protect the time, preparation, and perishable ingredients that go into creating each order.

By placing an order with Grazie Raleigh, you confirm that you’ve read and agree to the cancellation and reschedule terms listed above. We appreciate your understanding and support of our small, handcrafted business.